Gupshup + Tripdocks integration

Businesses that use Gupshup as their WhatsApp Business Solution Provider can connect that number to Tripdocks with a Gupshup API key and app name. Traveller messages open conversation threads in Tripdocks, and new numbers become leads automatically.

How it works

1. In Tripdocks, open Settings → Integrations → WhatsApp Business and add your number.
2. Enter the credentials your provider gives you and save. Tripdocks shows a webhook URL unique to that number.
3. Register that webhook URL with your provider so inbound messages and status updates reach Tripdocks.
4. Optionally route the number to a team, then set it to Active.

What you need

• A Gupshup account with a registered WhatsApp business number.
• Your Gupshup API key (Account Settings) and app name.
• The business number in E.164 format.
• Access to your Gupshup app's Settings → Webhook.

What your team gets

• Every inbound message opens a conversation thread in Tripdocks; if the phone number is new, a lead is created automatically.
• Conversations appear in the Chat section in real time, and the team replies from inside the CRM.
• Multiple business numbers on one account — for example one per office or team — each with its own provider if you like.
• The chat stays attached to the traveller, so the conversation, the quote, and the booking stay connected.

Step-by-step instructions are in the WhatsApp Business setup guide. Leads from every connected channel land in the same queue — see lead management.

Related integrations

• AiSensy — Keep AiSensy as your WhatsApp provider, and run the sales conversation inside a travel CRM.
• WhatsApp Cloud API — Use Meta's WhatsApp Cloud API directly, and handle every traveller chat inside your travel CRM.
• Facebook & Instagram lead ads — Stop downloading CSVs from Meta. Lead ad submissions land in your travel CRM in real time.
• All integrations