Tripdocks
Book a demo
Learn/Help centre

How can we help?

Answers for every part of Tripdocks, from your first lead to your last invoice.

Popular:Lead distributionWebhooksInstallmentsClient PortalRoles
Browse by topic/ Six areas

Browse by topic

Getting started
Set up your workspaceInvite your teamImport your hotels and rates
All articles
Leads and distribution
Why a lead wasn’t assignedPause yourself from the rotationReassign a lead
All articles
Quotes and itineraries
Add a second option to a quoteChange the PDF templateRe-price hotels for new dates
All articles
Reservations and trips
Confirm a booking with a hotelMatch a reservation to its quoteRaise an incident
All articles
Accounting and payments
Log and verify a paymentSet up installmentsCorrect a payment logged by mistake
All articles
Account and billing
Change a team member’s roleAdd or remove seatsUpdate billing details
All articles

Popular articles.

01Why a lead wasn’t assigned02Connect a website form with a webhook03Log and verify a payment04Add a second option to a quote05Share the Client Portal link

Still stuck? Talk to a person.

Message us on WhatsAppThe fastest way to reach the support team during working hours.Start a chat
Email supportFor anything that needs screenshots or a longer explanation.Write to us
Book a setup callWalk through your workspace with someone from the team.Pick a time
Book a demoA 15-minute walkthrough on your own enquiries. We set up your workspace within 24 hours.
About you
Book a 15-minute demoTakes about a minute
First name *Add your first name.Phone *Add a phone number, with at least 6 digits.
We'll call or WhatsApp you to set up the walkthrough. We only use your details to arrange your demo. See our privacy policy.
Your agency
Your agencyStep 2 of 3
Saved, there. We have your number, so we can reach you even if you stop here.
Work email *Add a work email.Company name *Add your company name.
No. of employees *Enter how many people work there, 1 or more.Type of travel agency *Pick the closest match.
Office location *Add the city you work from.
What you need
What you needStep 3 of 3
Saved, there. We have your number, so we can reach you even if you stop here.
Destinations you serve *Add at least one destination.What do you want to run in Tripdocks? *Pick at least one.How did you first hear about Tripdocks? *Pick one.
Thanks, there.We'll call or WhatsApp you on your phone to set up your walkthrough. Bring a trip you sold recently and we'll build it with you.