Product/OperatePro plan
Every trip on the road, on one screen.
See today’s pickups, check-ins and activities across every trip in progress. Open any trip to run it day by day, from handover to wrap-up.
OperationsTuesday, 12 June · 11 trips liveBoardCalendar
4pickups
3hotel check-ins
6activities today
2handovers pending
Upcoming3
YTYuki TanakaStarts Fri
Lucerne · 4NHandover tomorrowOn track5
EWEmma WalshDay 2/8
Swiss Alps · 7N14:00 · Lakeside check-outRCRafael CostaDay 4/7
Bali · 6N16:30 · Nusa Penida cruiseAttention2
LBLukas BeckerDay 1/6
Iceland · 5N11:00 · Pickup, ReykjavikAction due todayIncident open1
DOOkafor familyDay 3/5
Dubai · 4N10:00 · Desert safariDriver no-show · escalatedHow it works/ Hand over · run · wrap up
01
Hand overThe booking desk passes the trip to operations with a checklist, gaps flagged.02
RunEach day’s pickups, check-ins and activities on a live timeline, marked as they happen.03
Wrap upClose the trip when every component is done, every incident is closed and it’s paid.[01] Trip cockpit/ One trip, day by day
Run the trip from one page.
Every booking from the reservation, laid out hour by hour. Your team marks each one done as the day goes, so everyone sees the same picture.
- Day-by-day timeline built from the reservation
- Mark pickups, check-ins and activities done or no-show
- Trip documents and the trip report in one place
- Board or calendar view across every live trip
Emma Walsh · Swiss AlpsDay 2 of 8Action due today
Day 1Day 2Day 3Day 4
08:30
Breakfast at Lucerne LakesideIncluded · lake terrace
Completed10:15
Train to InterlakenFirst class · seats 41, 42
Completed12:00
Jungfraujoch excursionMeet guide at Interlaken Ost
Due today18:30
Check in, Interlaken GrandLate arrival noted
UpcomingMark no-showMark done
[02] Handover and wrap-up/ Start clean, finish clean
Nothing slips between sales and operations.
Before a trip starts, operations checks it against a handover list. Anything missing goes back to the booking desk until it’s fixed.
- A checklist before operations takes the trip
- Gaps flagged to the booking desk, open until resolved
- Preview the handover before the trip begins
- Wrap up when components, payments and incidents are closed
Handover checklist1 gap
Hotels confirmed
Transfers have a driver
Vouchers issued
Final payment receivedFlagged to booking desk
Flag a gapAccept handover
Wrap-up summaryReady
All components done
Fully paid
Incidents all closed
Trip marked completed
[03] Incidents/ When something goes wrong
Problems on the road, handled in the open.
Raise an incident against the trip or the exact booking it affects. Everyone sees its severity, its owner and where it stands until it’s resolved.
IncidentsAll live trips
SeverityIncidentTripStatusOwnerAge
UrgentDriver no-show at hotelOkafor family · DubaiEscalatedMK18m
MediumRoom not ready at check-inRafael Costa · BaliOpenSR1h
HighLost luggage, KeflavikLukas Becker · IcelandIn progressAL3h
LowDinner booking movedEmma Walsh · Swiss AlpsResolvedMK1d
Raise incident
What happenedDriver no-show at hotel
Linked toDesert safari pickup, day 3
Severity
LowMediumHighUrgent
Raise incident
- Raised against a trip or a single booking
- Severity from low to urgent
- Open, in progress, escalated or resolved, with an owner
- Every incident across every trip on one list
Morning briefToday’s pickups, check-ins and anything still unconfirmed, in one message.
Coming nextDrafts the client updateWhen plans change on the road, a message ready for you to send.
Coming nextSpots trips that need attentionAn unassigned driver or an unpaid balance before the trip starts.
Coming next/ More of Operate