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Data deletion

Request deletion of your data, or check the status of an existing request.

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Tripdocks Mobile / CRM account deletion

Tripdocks accounts are provisioned by your travel agency's Tripdocks administrator — there's no self-service sign-up inside the Tripdocks Mobile app, so there's no separate in-app "delete my account" step either.

To delete your Tripdocks user account and the data associated with it, ask your agency's Tripdocks administrator to remove your account, or email[email protected] with your name and agency and we'll process the request directly. We'll confirm once it's complete, typically within 30 days.

Request status

We have received your data deletion request. Please keep your confirmation code for your records — you can reference it in any correspondence with us.

Confirmation code:

Status: Received. Any personal data associated with your request is removed or anonymized as part of our review, typically within 30 days.

Meta / Facebook Lead Ads data deletion

How data deletion works

When you remove the Tripdocks application from your Facebook account settings, Meta notifies Tripdocks so we can delete the data we hold about you. We verify that the request genuinely originated from Meta, record it against a confirmation code, and return that code to you so the request can be tracked.

What data Tripdocks holds

Tripdocks connects to Meta Lead Ads on behalf of travel businesses that run their own ad campaigns. The data we receive consists of lead-form submissions that Meta routes to the business operating the ad. We do not maintain standalone Facebook-login profiles for ad audiences.

What happens to your request

When we receive a verified deletion request, we log it with your confirmation code and remove or anonymize the associated personal data as part of our review process, typically within 30 days. Where data must be retained to meet a legal or regulatory obligation, we will explain that in response to your request.

Request deletion manually

You can request deletion at any time — you do not need to go through Facebook. Email[email protected] from the address associated with your data and include your confirmation code if you have one. We will confirm once your request has been actioned.

Contact us

If you have any questions about data deletion, please contact us at:
Email: [email protected]

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