Product/ChannelsEvery plan
Every enquiry, in one place.
WhatsApp, Meta lead ads, your website and any form you use flow into the Queue, matched to the right lead. Reply on WhatsApp without leaving Tripdocks.
ChatsLeads arriving from
WhatsApp
Meta lead adsWebsite
WhatsAppMeta lead adsWebsiteSearch name or phone
AllUnreadUnassignedMine
EW
Emma Walsh09:41
Can we add a night in Lucerne?2
DO
Daniel Okafor09:12
Voice note · 0:42Unassigned1
YT
Yuki TanakaYesterday
Thank you, the PDF looks great
RC
Rafael CostaYesterday
Sent the passport copies
EWSending from Europe Desk
Emma Walsh+44 7700 900 418
Sending from Europe DeskToday
Hi! We loved the Swiss Alps option. Can we add a night in Lucerne before Zermatt?09:38
Of course. I’ll add Lucerne on day 3 and send the updated quote this morning.09:40
Perfect, and could the train be first class?09:41
Reply window open · 23h 52m left
Type a reply…Send
LeadPlanning
TripSwiss Alps · 7N
Travellers2 adults
Dates12–19 Jun
OwnerMaya K.
Create quoteAdd task
How it works/ Capture · match · reply
01
CaptureMessages, ad forms and website enquiries land in your Queue within seconds.02
MatchA known number joins its lead’s thread, alternate numbers included. A new number becomes a new lead.03
ReplyAnswer on WhatsApp from Tripdocks and watch it go from sent to delivered to read.[01] WhatsApp Business/ Your numbers, your provider
WhatsApp, wired into every lead.
Connect one or more business numbers through Meta’s Cloud API or the provider you already use. Every chat sits on the lead it belongs to.
- Meta Cloud API, AiSensy or Gupshup, one or many numbers
- Photos, documents and voice notes saved to the lead
- Sent, delivered, read or failed, updated live
- Reply from the team’s number, inside WhatsApp’s 24-hour window
WhatsApp BusinessConnected
ProviderMeta Cloud APIAiSensyGupshup
NumbersEurope Desk+44 20 7946 0321 · Europe team
LiveAsia Desk+65 6123 4417 · Maldives & Bali team
Livehttps://api.tripdocks.com/whatsapp/wa_7Kq2…
[02] Meta lead ads/ Facebook and Instagram forms
Ad leads in seconds, not spreadsheets.
Connect your Facebook Pages and every lead-form answer lands in Tripdocks, with the campaign, ad set and ad it came from.
- One-click connect, or bring your own Meta app
- Turn capture on for the Pages you advertise from
- Every answer kept, mapped to name, phone or a custom field
- Route by campaign or single ad with distribution rules
PagesSync pagesIsland Hop Travel3 lead forms
Island Hop Honeymoons1 lead form
Island Hop GroupsClient-owned page
Needs accessSummer islands form
Full nameName
WhatsApp numberPhone
Where would you like to go?Destination
Rough budget per personCustom answer
Campaign, ad set and ad saved on every lead
[03] Webhooks/ Website, landing pages, partners
Any form you already use, connected in minutes.
Give each source its own secure URL, map its fields once, and Tripdocks turns every submission into a clean lead with the source details attached.
Website enquiry form/api/public/webhook/wh_9fT3…
ActiveField mapping
full_nameName
phonePhone
trip_startArrival date
guests_adultsAdults
destDestination
utm_campaign · gclidSource details
Rotate keyPauseTest
Delivery logEvery request, kept
10:02CreatedPriya Shah · Maldives · Google Ads click
09:58DuplicateSame submission twice in 30s, skipped
09:44CreatedLukas Becker · Iceland · utm_source=newsletter
09:31InvalidMissing phone and email
09:15CreatedAisha Rahman · Dubai · Partner site
- JSON, form posts or multipart, all accepted
- Map fields to names, dates, party size and destination
- UTM tags and click IDs from Google and Meta ads captured
- Duplicates skipped; test, pause or rotate the key any time
Summarises every new enquiryWho they are, where they want to go and what they asked, in two lines.
Early accessDrafts WhatsApp follow-upsWritten in your voice. Nothing goes out until you press send.
Early accessTranscribes voice notesRead a long voice note at a glance, saved on the lead.
Coming next/ Where leads go next