Can I use my AiSensy or Gupshup number with a travel CRM?

Yes. Tripdocks connects to WhatsApp through AiSensy, Gupshup, or Meta Cloud API. You keep your provider and your number; Tripdocks is where the team handles leads, quotes, and bookings.

Can several agents use one WhatsApp number in Tripdocks?

Yes. Conversations on a connected business number appear in Tripdocks' Chat section for the team, instead of living on one phone. You can also connect several numbers and route each to a team.

Can I send WhatsApp messages to a lead at any time?

Free-form replies are allowed for 24 hours after the lead's last message. Outside that window, WhatsApp requires an approved template message — this is WhatsApp's rule. Template message support in Tripdocks is coming soon.

India · WhatsApp

WhatsApp CRM for travel agents in India

Stop passing the office phone around. Every WhatsApp enquiry, in one shared travel CRM.

By the Tripdocks team · Last updated September 28, 2026

A WhatsApp CRM for travel agents in India connects your business number to a shared workspace, so every enquiry becomes a lead the whole team can see and answer. With Tripdocks you keep your WhatsApp provider — AiSensy, Gupshup, or Meta Cloud API — and gain a proper queue, quotes, and client history behind it.

The office-phone problem

Many Indian agencies run sales from one WhatsApp number on one phone, or from agents' personal numbers. It works until it doesn't: replies get missed at lunch, two agents answer the same client, and when an agent leaves, their client chats leave too.

How it works in Tripdocks

Connect your number in Settings → Integrations → WhatsApp Business, using your provider's credentials.
Paste the webhook URL Tripdocks gives you into your provider's webhook settings.
Optionally route the number to a team — for example domestic or international.
Every new message opens a conversation thread; unknown numbers become leads automatically.
The team replies from Tripdocks, and the chat stays attached to the traveller's quote and booking.

Built for how Indian agencies work

Your provider, your number. AiSensy and Gupshup are supported alongside Meta Cloud API.
Several numbers. One per branch or per team, each set up separately.
Lead ads too. Facebook and Instagram lead ads land in the same queue.
Quotes that fit WhatsApp. Send a branded web link or PDF that opens well on a phone.

Know the WhatsApp rules

WhatsApp lets businesses reply freely for 24 hours after a customer's last message; after that, only approved templates can start the conversation again. Reply quickly, and ask travellers to message you when they're ready to confirm, so follow-ups stay inside the window.

Read the full guide to WhatsApp CRM for travel agencies, or see travel CRM for Indian agencies.

Frequently asked questions

Can I use my AiSensy or Gupshup number with a travel CRM?: Yes. Tripdocks connects to WhatsApp through AiSensy, Gupshup, or Meta Cloud API. You keep your provider and your number; Tripdocks is where the team handles leads, quotes, and bookings.
Can several agents use one WhatsApp number in Tripdocks?: Yes. Conversations on a connected business number appear in Tripdocks' Chat section for the team, instead of living on one phone. You can also connect several numbers and route each to a team.
Can I send WhatsApp messages to a lead at any time?: Free-form replies are allowed for 24 hours after the lead's last message. Outside that window, WhatsApp requires an approved template message — this is WhatsApp's rule. Template message support in Tripdocks is coming soon.